Abigail Botanica Return & Refund Policy
We want you to feel confident when ordering The Calm Ritual Kit. If something is not right with your order, please contact us at hello@abigailbotanica.com so we can help.
Returns
The Calm Ritual Kit may be returned within 14 days of delivery if the entire kit is unused, unopened, and in its original condition and packaging.
Because the kit contains personal-care and body products, we cannot accept returns once any product has been opened, used, or had its protective packaging or seal removed.
The Calm Ritual Kit is sold as one complete collection. Individual products or components from the kit cannot be returned separately.
Please contact us before sending a return. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Orders
If your Calm Ritual Kit arrives damaged, defective, incomplete, incorrect, leaking, broken, or otherwise compromised, please contact us within 7 days of delivery.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging.
After reviewing the issue, we will provide an appropriate replacement or refund when applicable at no additional cost to you.
Please do not use any product that appears damaged, contaminated, tampered with, or otherwise unsafe.
Exchanges
We do not currently offer exchanges.
If there is a problem with your Calm Ritual Kit, please contact us, and we will work with you to determine the appropriate resolution.
Change of Mind or Scent Preference
Because scent and personal-care preferences are subjective, we cannot accept returns of opened or used products due to fragrance preference, texture preference, or change of mind.
Return Shipping
For approved returns that are not due to damage, defect, or an error by Abigail Botanica, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been packed or shipped. Once an order has shipped, our standard return policy applies.